AIM Leisure Ltd is committed to providing a safe, responsible, and enjoyable gambling environment for all customers. Gambling is intended to be a form of entertainment, and the Company recognises that for a small number of individuals, gambling may become harmful.

This Responsible Gambling Policy outlines the measures implemented by AIM Leisure Ltd to promote responsible gambling, protect customers, and minimise the risk of gambling-related harm across all premises operated by the Company.

The Company is committed to:

Responsible gambling is embedded within the Company’s governance, operational procedures, and staff training programmes.

AIM Leisure Ltd adopts three core principles in its responsible gambling approach:

The Company ensures that responsible gambling messaging is clearly visible within all premises.

AIM Leisure Ltd has implemented a range of customer protection measures designed to promote responsible gambling and minimise harm. These measures include:

AIM Leisure Ltd promotes gambling as a form of entertainment and encourages customers to:

Customers are encouraged to remain in control of their gambling activity at all times.

Staff are trained to recognise potential indicators of problem gambling. These indicators may include:

Where appropriate, staff may engage with customers in a discreet and respectful manner and offer support options.

AIM Leisure Ltd offers a self-exclusion facility for customers who wish to restrict their access to gambling.

Customers may request:

Once self-exclusion is activated, the Company will take reasonable steps to prevent access to premises during the exclusion period. Self-exclusion requests are handled with full confidentiality, sensitivity and without judgement. Upon activation of a self-exclusion, the Company will take all reasonable steps to prevent the customer from accessing gambling facilities during the exclusion period, including communicating the exclusion to all relevant staff.

Staff who knowingly allow a self-excluded customer access to gambling facilities will face immediate disciplinary action.

AIM Leisure Ltd strictly prohibits gambling by persons under the age of 18. The Company implements:

Customers who appear underage may be asked to provide identification.

AIM Leisure Ltd provides information within premises to support responsible gambling.

This includes:

• Support organisation information
• Self-exclusion information

Customers are encouraged to seek help where required

Customers who appear underage may be asked to provide identification.

Customers experiencing difficulties may be directed to external support organisations, including:

AIM Leisure Ltd regularly reviews responsible gambling procedures and practices to ensure effectiveness and compliance with regulatory expectations. The policy will be reviewed periodically and updated where necessary.

These Customer Terms and Conditions set out the terms governing customer entry to, presence within, and use of premises operated by AIM Leisure Ltd, trading as Premier Casinos, together with the rules applying to participation in gaming, promotional activity, customer registration, and related services provided on the premises.

These Terms and Conditions are intended to support the safe, fair, secure, and orderly operation of the premises, to protect customers and staff, and to ensure that all gaming and related activities are conducted in accordance with applicable law, regulatory requirements, internal operational procedures, and responsible gambling principles.

By entering the premises, registering as a customer where applicable, using any facility or service provided by the Company, or participating in any gaming or promotional activity on the premises, each customer agrees to be bound by these Terms and Conditions, together with any specific game rules, house rules, promotional rules, responsible gambling procedures, self-exclusion procedures, privacy notices, and any other policies or conditions displayed on the premises or otherwise communicated by management from time to time.

Where there is any inconsistency between these general Customer Terms and Conditions and any specific game rule, promotional term, or house procedure, the more specific rule shall apply to the extent of that inconsistency, unless otherwise stated by the Company or required by law.

The premises are operated by AIM Leisure Ltd, trading as Premier Casinos. References in these Terms and Conditions to “the Company”, “Premier Casinos”, “we”, “our”, or “us” mean AIM Leisure Ltd and, where the context requires, its directors, management, employees, agents, and authorised representatives.

The Company reserves the right to amend these Terms and Conditions from time to time where reasonably required for operational, legal, regulatory, safety, or business reasons. The current version shall be made available on request and, where appropriate, displayed on the premises or published through the Company’s website.

Admission to the premises is strictly restricted to persons aged 18 years or over. No person under the age of 18 is permitted to enter or participate in gaming or any other restricted activity on the premises.

The Company operates an age verification policy and reserves the right to request valid photographic identification from any person seeking entry to the premises or seeking to participate in any gaming or promotional activity. Any person who appears to management or staff to be under the relevant age threshold, or who cannot provide satisfactory identification when requested, may be refused entry or asked to leave the premises immediately.

The Company reserves the absolute right, at its sole discretion and without the need to provide any reason, to refuse admission to any person, to require any customer to leave the premises, to suspend access, or to impose a temporary or permanent exclusion where this is considered necessary or appropriate in the interests of safety, security, customer protection, legal compliance, regulatory compliance, operational integrity, or the orderly management of the premises.

Admission may also be refused or withdrawn where a person is considered by management to be intoxicated, under the influence of drugs, acting in a disorderly or threatening manner, behaving abusively toward staff or customers, breaching these Terms and Conditions, or otherwise presenting a risk to the safety, comfort, or welfare of others.

Where customer registration, identification, or membership is required for entry, participation in promotions, self-exclusion administration, payment processing, or other operational reasons, customers may be required to provide personal information and documentary proof of identity, age, address, or other relevant details.

The Company reserves the right to refuse registration, refuse to issue a membership or loyalty card, suspend or cancel an existing registration or membership, or require updated information where it is not satisfied as to a customer’s identity, age, eligibility, conduct, or compliance with these Terms and Conditions or with applicable legal and regulatory obligations.

Any membership card, loyalty card, or similar item issued by the Company remains the property of the Company at all times. Such cards are personal to the registered customer and must not be transferred, shared, lent, copied, altered, or used by any other person. The Company may withdraw or deactivate any such card at any time where misuse, fraud, or breach of the applicable terms is suspected.

Customers are responsible for ensuring that all information provided to the Company is accurate, complete, and up to date.

Customers must behave in a respectful, orderly, and lawful manner at all times while on the premises. The Company will not tolerate abusive, threatening, insulting, violent, disruptive, disorderly, intimidating, discriminatory, or offensive behaviour toward any member of staff, any other customer, or any visitor to the premises.

Customers must comply with all reasonable directions issued by management or staff in relation to entry, gaming participation, security, responsible gambling interventions, health and safety, customer protection, and the general operation of the premises.

The Company may immediately remove any customer whose behaviour is considered inappropriate or unacceptable, and may impose a temporary or permanent exclusion where this is considered necessary.

Customers may be refused entry or asked to leave where they appear to be intoxicated, under the influence of drugs, or otherwise unfit to remain on the premises. Management’s decision in this regard shall be final.

The possession, use, distribution, or supply of illegal drugs or controlled substances on the premises is strictly prohibited. The Company may report suspected unlawful conduct to An Garda Síochána and may fully cooperate with any criminal investigation.

The following conduct is also prohibited:

In the interests of safety, security, customer protection, and crime prevention, the Company reserves the right to operate security procedures at the entrance to or within the premises. Customers may be requested to permit the inspection of bags, coats, or other items. Refusal to cooperate with reasonable security procedures may result in refusal of entry or removal from the premises.

All personal property brought onto the premises is at the customer’s own risk. To the fullest extent permitted by law, the Company shall not be liable for loss of or damage to personal belongings unless such loss or damage is directly caused by the proven negligence of the Company.

Only gaming activities lawfully offered and authorised by the Company may be played on the premises. Customers may only participate in gaming in accordance with the applicable rules of play, machine instructions, house procedures, and any directions issued by management or staff.

Customers may not participate in gaming on behalf of any person who is not physically present on the premises. Customers must only play for themselves and may not use another customer’s registration, card, membership, credits, entitlements, or promotional benefits.

The Company reserves the right to refuse, suspend, interrupt, or void participation in any game where there are reasonable grounds to suspect fraud, cheating, criminal conduct, collusion, machine malfunction, misuse of a promotional offer, breach of these Terms and Conditions, or any other circumstance affecting fairness, legality, or operational integrity.

The Company takes reasonable care to maintain machines, gaming equipment, and related systems in proper working order. However, in the event of a machine malfunction, technical error, software issue, operating fault, communication failure, human error, or obvious mistake affecting a game, transaction, credit balance, or payout, the Company reserves the right to declare the relevant result, transaction, or payment void where appropriate.

Management may temporarily suspend or withdraw any machine, game, or facility for inspection, maintenance, investigation, repair, or compliance reasons. In any dispute involving a machine, game result, or payout, the Company’s internal records, machine records, surveillance material, and management review shall be used in determining the matter.

The Company does not provide credit to customers for the purpose of gambling. No gaming may be undertaken on credit, and no customer may borrow from the Company in order to participate in gaming or cover losses.

The Company reserves the right to refuse, delay, or withhold any payment, redemption, or transaction where this is necessary for verification, investigation, security, legal compliance, anti-money laundering review, machine reconciliation, suspected fraud review, or any other legitimate operational or regulatory reason.

The Company is committed to complying with all applicable anti-money laundering, counter-terrorist financing, and customer due diligence obligations. Customers may be required, at certain transaction levels or where risk indicators arise, to provide identification, proof of address, occupation details, source of funds information, source of wealth information, or other supporting documentation.

Where the Company is not satisfied that legal or regulatory requirements have been met, it may refuse to proceed with a transaction, defer payment, freeze funds where lawfully permitted, or refuse further participation pending completion of necessary checks.

The Company may also be under a legal obligation to report certain matters to relevant authorities and may be prohibited by law from informing the customer that such a report has been made.

The Company recognises that gambling should be a form of leisure and entertainment only, and that for a small number of individuals gambling may become harmful. The Company is committed to promoting responsible gambling and to supporting customers who may require assistance in staying in control of their gambling behaviour.

Customers who are concerned about their gambling are encouraged to speak to a member of management. The Company may, where appropriate, offer or implement customer protection measures including customer interaction, provision of information, cooling-off arrangements, temporary exclusion, or self-exclusion.

A customer who requests self-exclusion will be processed in accordance with the Company’s Responsible Gambling Policy and associated procedures. The Company will take reasonable steps to enforce self-exclusion arrangements, but customers acknowledge that no exclusion system can be infallible and that, where a self-excluded customer gains access despite the Company’s reasonable efforts, the Company shall not be liable for losses incurred during that period.

The premises are monitored by CCTV and other security systems for purposes including customer and staff safety, crime prevention, security, dispute resolution, protection of company property, regulatory compliance, and investigation of incidents.

By entering the premises, customers acknowledge that video and audio monitoring may take place where permitted by law and operationally required. CCTV and related records will be processed in accordance with applicable data protection legislation and the Company’s privacy procedures.

Customers may not use cameras, video recorders, audio recorders, or similar equipment on the premises without the prior permission of management. Mobile phone use may be restricted in certain gaming areas or where management considers that such use creates a security issue, distracts other customers, affects gaming integrity, or interferes with the proper operation of the premises.

The possession or use of any electrical, electronic, mechanical, or computerised device in circumstances which may compromise fairness, security, or the integrity of gaming may result in immediate removal from the premises and possible exclusion.

Any complaint, query, or dispute should be raised as soon as possible with a member of management on the premises so that it may be investigated promptly. Customers may be asked to provide all relevant details to assist in reviewing the matter, including the time of the incident, the machine or game involved, and any other relevant supporting information.

The Company will consider all complaints fairly and in accordance with its internal complaints procedures. Management’s decision on operational matters, admission decisions, customer conduct matters, and preliminary gaming disputes shall apply unless otherwise required by law or by any applicable external complaint process.

The Company processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation and the Data Protection Act 2018. Personal data may be processed for purposes including age verification, registration, customer administration, security, CCTV, complaint handling, responsible gambling interventions, legal compliance, anti-money laundering obligations, and administration of promotional schemes.

Further details are set out in the Company’s Privacy Policy.

The Company reserves the right to impose temporary or permanent exclusion on any customer where it considers this necessary in the interests of customer protection, staff welfare, security, lawful operation, or good order on the premises.

A customer who has been excluded or barred from the premises must not attempt to re-enter during the relevant exclusion period. Any such attempt may result in further action, including removal from the premises and, where appropriate, notification to relevant authorities.

Nothing in these Terms and Conditions shall exclude or limit any liability which cannot lawfully be excluded or limited under Irish law.

Subject to that, the Company shall not be liable for any indirect, consequential, or purely economic loss, or for any loss arising from refusal of entry, exclusion, interruption of services, machine unavailability, security intervention, self-exclusion enforcement, or actions taken in good faith for customer protection, legal compliance, or regulatory compliance purposes.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland, and any dispute arising from or in connection with them shall be subject to the jurisdiction of the Irish courts.