Entry to Premier Casino’s

  1. Entry to the casino is confined to persons of at least 18 years of age. Premier Casinos applies a “think 21” policy to comply with licensing requirements. 
  1. Customers may be asked to register their personal details and provide valid photo ID to prove their age and may be refused entry if they cannot provide such proof when requested.
  2. The Company reserves the right to deny entry to any customer, on either a temporary or permanent basis, and shall not be bound to give any reason for that decision, which shall be final and with no recourse to an appeal.
  3. Having registered at one casino operated by Premier Casinos, a customer may then enter other casinos owned by Premier Casinos, subject to any restrictions, legal or otherwise, that may be in force at the time. However, customers should be aware of the following:
  4. Management at each individual casino reserve the right to refuse admission;
  5. Cheque or debit card facilities in one casino will not automatically be available in any other; and
  6. A customer excluded entry from one casino may also be excluded from one or more other casinos without any reason being given.
  7. Customers whose personal attire is considered unacceptable to management may be refused entry.
  1. The Company cannot be held responsible for the loss of a customer’s property whilst on the premises, whether or not the property has been entrusted to the care of the casino and whether or not the loss arises through negligence or otherwise.
  2. Customers who allow their registration / loyalty card to be used by any other person to gain entry may themselves be excluded from all casinos operated by Premier Casinos.

Customer Conduct

  1. Cameras or other devices for taking photographs (such as mobile phones) may not be used to take photographs inside the casino without the permission of management.
  1. For the comfort of all customers, management reserve the right to ask any customer to cease using a mobile phone if they believe it to be distracting other customers or otherwise creating a security concern.
  2. No other electronic devices, whether used overtly or covertly, are allowed on the premises without the permission of management.
  3. Complaints as to the conduct of an employee may be reported to management, however, may not be the subject of personal reprimand by any customer.
  4. Any customer who abuses or threatens either an employee of the Company or any other customer may be excluded from all casinos.

Customer Protection

  1. A customer may ask to be excluded from the casino for reasons of problem gambling and will then be excluded.
  2. If, despite the reasonable endeavours of Premier Casinos, a self-excluded customer subsequently gains entry to any Premier Casino whilst the exclusion is still in force, Premier Casinos will not be liable for any losses incurred and will not be able to honour any winnings as a result.

Information Collection and Use

  1. Personal information is collected during the registration process and when you communicate with us in person or by telephone, e-mail or otherwise (and we may record such communications).
  2. We use CCTV cameras throughout our premises, and these may capture images of you while you are there.

Types of Information

  1. The information you give us may include your name, age, gender, date of birth, image, address, telephone number and e-mail address.

Complaints

  1. If you wish to make a complaint regarding our website, you should contact us.
  2. All complaints should be notified to us as soon as possible and in particular all game claims or disputes should be raised with our customer services team within seven (7) days of the original transaction or wager. You must also provide the Game ID and a screenshot of the game as it finished in order for us to assist you.